FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

 Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

 What payment methods do you accept?

You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc.

- The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The item should have in its original packaging with all the tags etc.

- The return or exchange request is made within 60 days of delivery To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

 Do you ship internationally?

We sure do! In addition to shipping to United-States, Canada, Australia, and the UK, we can ship to most countries around the world. for more details and rates go to our shipping policy page.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

Important note regarding COVID-19

Rest of the Globe
Please note there are some delays being experienced due to the tightening of borders which may impact your delivery time. 

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:

- Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address

- The address could not be found because either it was incomplete or the pin code was wrong

- You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Do you accept Cash on Delivery (COD) method?

We do not accept Cash on Delivery (COD) method but we offer multiple payment options.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

How do I make a return?

We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

Are returns free?

Yes, for more details please read our refund policy. Or Feel free to contact our support agents through email or contact us form for more details.

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect, If there’s an issue with your order - if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. 

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at Info@japolo.com.

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.